Term of use
Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
DOVETRAVELS.COM, as a Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that DOVETRAVELS.COM offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by DOVETRAVELS.COM 72 hours prior to the time of departure; else, the order is liable to be cancelled.
DOVETRAVELS.COM charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.
Incase of FRAUD detection/ notification from the bank, we will contact the customer thorugh mail or phone. If the customer doesnt give a suitable response, the tickets will be immediately cancelled and amount will be forfeited. No customer can claim this amount incase of non responsiveness.
If you have an account with bank mentioned below, then you can pay for your order through respective bank’s net banking options and the amount will be automatically debited from your account. “DOVETRAVELS.COM” processes the payments through an online gateway system which enables safe and secure transaction. Bank is not responsible for any inconvenience caused or non receipt of the tickets or passengers not allowed on the basis of E-tickets.
Pay at hotel reception (“Post Pay”)
With some of our partner hotels DOVETRAVELS.COM has negotiated a special facility where DOVETRAVELS.COM customers can pay the hotel directly at the reception at the time of check-in at the hotel.
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our call centre.
Delivery of Products/Services
Electronic Tickets (“e-Tickets”)
What is an e-Ticket?
An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.
How will I get my e-Ticket details?
Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone.
If you do not receive your e-ticket within 8 hours of making your booking on DOVETRAVELS.COM.com, please call a Customer Care Representative at: email info@DOVETRAVELS.COM
DOVETRAVELS.COM unit of VSAR Technologies shall not be liable if customers do not comply with this requirement.
All GDS carrier (Air India, Indian Airlines, Jet Airways, and JetLite) will be dispatched to the delivery address provided at the time of booking within 3 business days of making the booking. DOVETRAVELS.COM shall not be held responsible if customer is not available at the time of delivery.
Is it necessary to show my DOVETRAVELS.COM Reference Number Confirmation email at the airport check-in counter of the airline?
It is not mandatory to show your DOVETRAVELS.COM Reference Number Confirmation email. In case you are not carrying the DOVETRAVELS.COM Reference Number Confirmation email, you will need to show a photographic identity proof (passport, driver’s license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your DOVETRAVELS.COM Reference Number Confirmation email and e-Ticket together.
Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by DOVETRAVELS.COM (VSAR TECHNOLOGIES). In the event that you fail to present a copy of your e-ticket, DOVETRAVELS.COM (VSAR TECHNOLOGIES) will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.
How will I get my boarding pass for an e-Ticket?
You will need to show your e-Ticket confirmation email and e-Ticket number along with a photographic identity proof (passport, driver’s license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.
What is the lead time to book airtickets?
Customers should book their tickets atleast 06 hours prior to departure.
Prepaid Ticket Advice (“PTA”)
A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.
Amendment and Cancellation policy
You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, DOVETRAVELS.COM will charge Rs. 250 per person per sector as standard cancellation charges.
To amend/cancel your ticket offline, contact DOVETRAVELS.COM Customer Care at 07104236444. For international flight bookings, call 07104236444. For all offline cancellation of domestic flights a standard charge of Rs. 250 per person per sector , over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000-1800 per person would be charged, over and above the airline’s own cancellation charge.
For rescheduling of domestic flights, DOVETRAVELS.COM will charge Rs. 250 per person per sector as standard rescheduling charges.
For No-Show of domestic flights, DOVETRAVELS.COM will charge Rs. 250 per person per sector as standard No-Show charges
Please refer to airline specific amendment and cancellation policy while using DOVETRAVELS.COM Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
How do I get a refund after canceling my ticket?
After cancelling your booking, you will need to send us the paper ticket to the following address:
U-88, MIDC, Hingna Road, Nagpur 440016
On receiving the ticket, the refund shall be processed within 30 days from the date of receipt.
In case of e-Tickets and PTA, the refund shall be processed within 15 – 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.
NO-SHOW & AFTER DEPARTURE refunds are not prcossed by DOVETRAVELS.com on international flights, i.e leaving from Indian territory.
What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.
Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.
You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, DOVETRAVELS.COM will charge Rs. 250 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, contact DOVETRAVELS.COM Customer Care at 07104236444. For international flight bookings, call 07104236444. For all offline cancellation of domestic flights a standard charge of Rs. 500 per person per sector, over and above the airline’s own cancellation charge will apply. While for international flight bookings a standard fee of Rs 1000 per person would be charged, over and above the airline’s own cancellation charge.
The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and DOVETRAVELS.COM assumes no liability whatsoever in this regard.
Note: Unless expressly stated otherwise, it is mandatory to contact DOVETRAVELS.COM for refunds and the airline will route the refund for your tickets booked on the Website, through DOVETRAVELS.COM.
The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.
In case you avail of the Website’s hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and DOVETRAVELS.COM would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.
Passport details are mandatory for e – ticket issuance to Europe, USA and Canada. A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines:
– Kuwait Airways
– British Airways
– Air France
– Saudi Arabian Airlines
– American Airlines
– Continental Airlines
– Delta Airlines
– United Airlines
– Kenya Airways
– China Southern Airlines
– China Eastern Airlines
– Egypt Air
– Biman Bangladesh Airlines
Uzbekistan Airways requires both passport details and visa copies for issuing the e-ticket.
In case you are flying to Europe, USA and Canada or with any of the above mentioned airlines, a DOVETRAVELS.COM representative will contact you soon for your passport details. Please keep them handy.
Date of Birth (DD/MMM/YY)
Expiry date of Passport (DD/MMM/YY)
Last name/ Surname of traveller
First name/ Given name of traveller
Middle name of traveller (if any)
Please carry a valid visa for the country you will be visiting or transiting through.
Please check with the concerned airline or embassy for all visa requirements.
The material in this Site could include technical inaccuracies or typographical errors. DOVETRAVELS.COM may make changes or improvements at any time.
The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by DOVETRAVELS.com, DOVETRAVELS.com Affiliates and their respective suppliers. To the fullest extent permissible pursuant to applicable law, DOVETRAVELS.com disclaims all warranties of merchantability, relating to the information and description of the hotel , air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Hotel or any other ratings displayed on this website are intended as only general guidelines, and DOVETRAVELS.com, DOVETRAVELS.com Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. DOVETRAVELS.com, DOVETRAVELS.com Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. DOVETRAVELS.com may make improvements and/or changes on this website at any time.
DOVETRAVELS.com does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction
DOVETRAVELS.com does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. DOVETRAVELS.com does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
You also acknowledge that through this Site, DOVETRAVELS.com merely provides intermediary services in order to facilitate highest quality services to you. DOVETRAVELS.com is not the last–mile service provider to you and therefore, DOVETRAVELS.com shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. DOVETRAVELS.com, DOVETRAVELS.com Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, and non–infringement.
DOVETRAVELS.com will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. IN no event shall DOVETRAVELS.com, DOVETRAVELS.com Affiliates ,and their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the DOVETRAVELS.com group companies, the DOVETRAVELS.com Affiliates and their respective suppliers have been advised of the possibility of such damages.
You agree to defend and indemnify DOVETRAVELS.com, DOVETRAVELS.com Affiliates, and their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
(a) your breach of this Agreement or the documents referenced herein; or
(b) your violation of any law or the rights of a third party
Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, DOVETRAVELS.com’s liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of INR 1000 (Indian Rupees One Thousand only).